Adobe Campaign Consultant

TAP CXM provides marketing consulting, implementation and ongoing support services that help organisations to increase their revenue, improve customer experience and reduce marketing costs. Day to day, we help our clients to exploit customer data and marketing technology through a blend of projects, on-site knowledge transfer and support.

As an energetic, implementation-focused business that is experiencing strong growth, successful candidates will have the chance to build a business as well as their own careers working with big-ticket customer data and marketing technologies.

Role, Key Duties, and Responsibilities

We are currently seeking confident Adobe Campaign Consultants at all levels to fill permanent positions in London (UK) and New York (USA). The successful candidate will play a key role in helping clients implement, operate and run Adobe Campaign solutions, sometimes building from scratch and often integrating it with their CRM system, and helping set up programs and CRM capabilities. We have clients across many industries including consumer electronics, financial services, publishing, retail, travel and more. 

Day-to-day responsibilities include:

  • building campaigns and deliveries within the platform
  • manipulating data within the front end interface for use in CRM activities
  • educating clients on best practice use of Adobe Campaign
  • advising clients on how to use multiple elements of the platform
  • troubleshooting issues via hands on one-to-one deskside coaching sessions
  • producing documentation and training materials to support activity
  • using a consultative approach to help the client build confidence in the platform
  • understanding other marketing technology used by the client and finding the comparable methods by which functionality would be achieved within Adobe Campaign
  • championing the key elements of the platform that differentiate Adobe Campaign from other products
  • helping the client execute day to day activities by means of empowering them to find, debug and resolve issues themselves with assistance

The Ideal Candidate

We are primarily interested in bright and articulate self-starters who have experience delivering complex implementation projects in a client-facing environment. As such, we are less interested in your industry experience and more interested in your rounded technical understanding and communication skills to back this up. Travel on a regular basis may be required should travel restrictions permit. 

The following traits, skills and experience are sought: 

  • At least 12 months’ experience delivering Adobe Campaign BAU or implementation projects.
  • A current certification in Adobe Campaign Classic or Standard.
  • A consultative approach to delivery of projects and development.
  • Experience of working directly with end clients and owning delivery of day to day projects.
  • Solid working knowledge of JavaScript, HTML, XML Web Services and database design.
  • Experience of technical support to clients and internal teams.
  • Analytical thinker, with strong problem solving skills.
  • Good communication skills; with ability to articulate ideas, problems and technical solutions in a way that non-technical people can understand.
  • Ability to build rapport with clients.
  • Enjoy working in a team where you can listen, contribute ideas and constantly learn.

The Good Bit

A competitive salary linked directly with experience and how quickly you can be utilised within the team.

Every member of staff is automatically enrolled into our profit based company bonus scheme; If TAP is successful, we want to directly share this with the team that makes it happen.

You will be entitled to 25 days holiday each year.

The TAP CXM office is based in Southwark, walking distance from Southwark, Waterloo, Borough and Lambeth North. The TAP USA office is based in Brooklyn, New York, within walking distance of the Brooklyn Bridge.  Working hours are 9:00am until 5:30pm but in truth this will never happen – some days will be long, some days will be short, but all days will be rewarding.

Flexible working arrangements to allow for a split of time working from the office and remotely.

All employees are automatically enrolled into our company pension scheme.

All employees are offered the opportunity to join the company private healthcare scheme.

We operate a number of other benefit schemes that include local gym membership,  childcare vouchers, online training, and a travel card loan scheme. See our Careers page for more information.

Do you have an idea? We’re always looking to add new benefits to our package so if you have something you want to us to consider, run it by us and we’ll look into it.


Apply here