We are TAP CXM

Since we were founded in 2014 our vision has always centred around empowering people with the tools they need to succeed.

Our story

Our story

TAP London About

We like to get things done – for our benefit and yours. That means spending less time creating presentations and more time understanding what you need from us (and, what you don’t), rolling up our sleeves and doing things that matter.

We empower our people and yours

TAP London About

Our team are trusted experts in customer experience technology, accountable from day one, and encouraged to nurture and certify their passion for what they do. In turn, they’ll enthusiastically share what they know so you have the freedom and understanding to deliver great customer experiences. The way we work allows you to quickly become more self-sufficient. You can operate your own technology, make informed decisions and achieve your goals economically – all while bypassing the bureaucracy of a larger agency. We’re a team that wants our clients to succeed.

Better together

Allianz TAP London

If you choose not to operate your technology in-house, we provide ongoing technical and creative support too, becoming an extension of your team and working keenly towards your objectives. Some of our clients have been with us since the start with one-off projects becoming seven years of hard work, collaboration and friendship. We’ll help you with marketing solutions, technical execution, and make sure you stay on top of the latest tools and techniques that optimise results.

Thomas Fordham TAP London

"What really sets us apart is our ability to do the things we talk about, right now"

Thomas Fordham - Co-founder


We’re experts in…



dataIQ 100 Logo TAP LONDON
Apteco Accredited Trainer TAP London
Adobe Solution Partner Specalization for Adobe Campaign Classic


Seen enough? Let’s do this