Our Story
We started Tap CXM in 2014 with one simple goal:
to deliver tangible
value to our clients.
By focusing on our customers, deep collaboration, and embedded teams, we’ve been able to deliver great work that keeps Tap CXM clients at the forefront of customer experience innovation.
Our get-it-done attitude is our not-so-secret sauce. It’s helped us build relationships with some of the world’s most familiar brands, and grow from strength to strength alongside them.
We Succeed When You Do
Collaboration and collective effort fuel our mutual success. We work together to understand your goals, discover what’s possible, and enable you to achieve it.
Value Is Our Driving Force
By aligning with your commercial goals, focusing on measurable results, and creating mutual value for your customers we amplify your ROI and aim to become your best investment.
Reliability Is Our Baseline
You can trust Tap CXM to handle your account, data, and brand with integrity. We do what we say – and we know what we’re doing. Transparency is non-negotiable for us.
We Make It Happen
We strive to drive positive change by going above and beyond. Everyone at Tap CXM is genuinely passionate about what we do. We meet every challenge with enthusiasm, energy and agility.
We make a point of hiring proud and proactive people who’ll deliver on their word. Getting good work done is an ethos we’ve always stood by and why many of our clients come back to us time and time again.
Andrew Haines, Founder & CEO
Not Your Run-of-the-Mill Consultants
We’re an extension of your team. Our embedded CXM consulting expertise is tailored to your needs and focused on delivering sustained value entirely dependent on your goals. Our people are diligent, curious and astute — whether they’re data wizards or strategy enthusiasts. And they’re great company to boot.
Working for Tap CXM
We’re always looking for good people. People with a thirst for knowledge, solid critical thinking, and ideas to share. People our clients can count on. If that sounds like you, please take a look at our current vacancies or drop us a speculative CV.
Our Impact
We believe in doing the right thing by our people, clients, community, and the planet. As we’ve grown, we’ve codified the “right things” into policies and initiatives. Volunteering, fundraising, reducing e-waste and supporting local businesses are just some ways we strive to make Tap CXM a more sustainable business. We’re working towards B-Corp certification. Watch this space as we prove – and improve – our strength in sustainability.
