Our Team
We’ve spent more than 10 years building
the
best team in CXM consulting.
Meet the Tap CXM Leadership Team
Tap CXM is a team of close to 100 people in the UK, North America, Barcelona, Melbourne, and Mumbai. Martech specialists, customer experience strategists, data analysts, digital transformation project managers, and all-round problem-solvers. We come from different industries and backgrounds but we’re united by our curiosity and tenacity, and a genuine drive to help clients succeed.
We aren’t your typical arm’s-length consultants. Our CXM consulting approach is to embed within your teams, adapt to your processes, and stay focused on measurable outcomes. We enable exceptional customer experiences, because we care as much about growing your business as you do.
Our Culture
We Succeed When You Do
Collaboration and collective effort fuel our mutual success. We work together to understand your goals, discover what’s possible, and enable you to achieve it.
Value is our Driving Force
By aligning with your commercial goals, focusing on measurable results, and creating mutual value for your customers, our CXM consultants amplify your ROI and aim to become your best investment.
Reliability is our Baseline
You can trust Tap CXM to handle your account, your data and brand with integrity. We do what we say — and we know what we’re doing. Transparency is a non-negotiable for us.
We Make it Happen
We strive to drive positive change by going above and beyond. Our genuine passion for what we do means we meet every challenge with enthusiasm, energy and agility.
