TAP CXM are seasoned Adobe Campaign implementation partners and consultants. Find out how we applied our expertise in a high-stakes industry.

The Project

Adobe Campaign V8 consulting for an iGaming innovator

TAP CXM has been working with the QiH Group since October 2022 to scope, implement and optimise the iGaming innovator’s Adobe Campaign V8 instance.

We’re still part of the team today. Balancing the roles of CXM consultants and platform administrators, we’ve remained a trusted partner supporting the QiH Group to maximise its Adobe Campaign investment.

Adobe Campaign Logo

The Results

Database processing power

As well as streamlining import processing, data flowing into Adobe Campaign is now more visible to the QiH Group team (without compromising GDPR or CAN-SPAM compliance).

More visibility into the data pipeline means enhanced analytics, faster decision-making, and more agile personalisation opportunities.

Tighter audience segmentation

Targeting was one of the main drivers for the QiH Group to migrate to Adobe Campaign. Previously, it couldn’t segment its contact base along any usable lines.

Adobe Campaign makes it possible to view – and use – email metrics on the individual user level. This clarity has enabled the QiH Group to get closer to ‘audiences of one’, delivering personalised emails with targeted offers.

Data transparency for users

With multiple betting and gaming brands under the QiH Group umbrella, database contacts might belong to several brands concurrently. Embedding a user-friendly preference centre into emails is essential.

Every email contains a link for users to access, review and manage their communication preferences.

Strong email deliverability

Two deliverability challenges appear when migrating to a new email platform:

  1. Seamless transition from the user’s side
  2. Earning trust with ISPs

We knew to plan for the transition. By ‘warming up’ servers with small batches of emails from the sender’s IP, we could build trust and maintain high email deliverability rates – something that’s difficult to reverse if it goes awry.

The Conclusion

Betting on a bright future for TAP CXM and QiH Group

Our two companies have a lot in common. 

  • Growing fast
  • Presence in the UK and US
  • Data-driven
  • Customer-focused

QiH Group is making great use of its built-for-purpose Adobe Campaign V8 instance, and we’re thrilled to be along for the ride.

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We were really impressed by TAP CXM’s work on our Adobe Campaign implementation. The training and support provided to understand our requirements and then configure Adobe Campaign in the most effective way for our business has given us a solid foundation to build on. We are seeing very positive results and are happy to continue to partner with TAP CXM.

Andrew Lee, Operations Director, QiH Group

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