Marketo Consultant

TAP CXM provides marketing consulting, implementation and ongoing support services that help organisations to increase their revenue, improve customer experience and reduce marketing costs. Day to day, we help our clients to exploit customer data and marketing technology through a blend of projects, on-site knowledge transfer and support.

As an energetic, implementation-focused business that is experiencing strong growth, successful candidates will have the chance to build a business as well as their own careers working with big-ticket customer data and marketing technologies.

Role, Key Duties, and Responsibilities

We are currently seeking confident Marketo Consultants at all levels to fill permanent positions in London (UK) and New York (USA). The successful candidate will play a key role in helping clients implement Marketo from scratch, integrate it with their CRM system, and help set up programs and capabilities. We have clients across many industries including consumer electronics, financial services, publishing, retail, travel and more. 

Day-to-day responsibilities include:

• working with a team to implement marketing automation programs and processes, with industry best practices and recommendations. 
• understanding the client landscape associated with cross-channel strategy and execution. 
• collaborating with technical resources and architecture to define a solution.
• conducting discovery, design, and implementation phases for Marketo projects focusing on driving B2B marketing and sales automation excellence. 
• leading meetings and workshops with clients. This includes understanding the as-is and to-be, design sessions and documentation to enable solution development. 
• advising clients on Marketo integration with their CRM system and assisting in the integration of additional platforms. 
• driving user adoption and supporting the client on organisation-wide change management. 
• providing insights from industry experience to help guide clients on how to evolve and develop their Marketo implementation. 

The Ideal Candidate

We are primarily interested in bright and articulate self-starters who have experience delivering complex implementation projects in a client-facing environment. As such, we are less interested in your industry experience and more interested in your rounded technical understanding and communication skills to back this up. Travel on a regular basis may be required should travel restrictions permit. 

The following traits, skills and experience are sought: 

• Marketo experience with demonstrable success in delivering integrated solutions that may include content management, digital marketing, and/or marketing analytics services. 
• Experience working on a new implementation of Marketo. 
• Experience providing business consultancy and/or technical consultancy on Marketo projects. 
• Good knowledge of the Marketo platform and experience working on CRM integration with Salesforce. 
• Experience building programs in Marketo. 

In addition, the following traits, skills and experience are desirable (but not essential): 

• Ability to manage end-to-end delivery projects. 
• Marketo Certified Expert credential. 
• Previous Salesforce CRM experience (using the platform) is desirable. 

The Good Bit

A competitive salary linked directly with experience and how quickly you can be utilised within the team.

Every member of staff is automatically enrolled into our profit based company bonus scheme; If TAP is successful, we want to directly share this with the team that makes it happen.

You will be entitled to 25 days holiday each year.

The TAP CXM office is based in Southwark, walking distance from Southwark, Waterloo, Borough and Lambeth North. The TAP USA office is based in Brooklyn, New York, within walking distance of the Brooklyn Bridge.  Working hours are 9:00am until 5:30pm but in truth this will never happen – some days will be long, some days will be short, but all days will be rewarding.

Flexible working arrangements to allow for a split of time working from the office and remotely.

All employees are automatically enrolled into our company pension scheme.

All employees are offered the opportunity to join the company private healthcare scheme.

We operate a number of other benefit schemes that include local gym membership,  childcare vouchers, online training, and a travel card loan scheme. See our Careers page for more information.

Do you have an idea? We’re always looking to add new benefits to our package so if you have something you want to us to consider, run it by us and we’ll look into it.