Business Consultant

TAP CXM provides marketing consulting, implementation and ongoing support services that help organisations to increase their revenue, improve customer experience and reduce marketing costs. Day to day, we help our clients to exploit customer data and marketing technology through a blend of projects, on-site knowledge transfer and support.

As an implementation-focused business that is experiencing strong growth, successful candidates will have the chance to build a business as well as their own careers working with big-ticket customer data and marketing technologies.

Role, Key Duties, and Responsibilities

The Business Consultant will play a key role in the delivery of customer data and marketing technology solutions to both new and existing customers. This is a varied role which will involve wearing a variety of hats across multiple client-facing projects, often including parallel assignments in different departments of the same client organisation.

The day to day responsibilities include:

• Acting as the Consultant | Solutions Architect | Project Manager on a number of projects.
• Supporting the sales process by preparing proposals and attending pitches.
• Organising and running workshops/stakeholder interviews to elicit business requirements.
• Providing best practice recommendations to new/existing clients.
• Delivering appropriate project artefacts/documentation, such as Business Requirements, Technical Design, Implementation Roadmap, Testing Plan, Project Plan, RAID log etc.
• Working closely with the technical lead to ensure the successful delivery of client projects.
• Helping clients to understand the benefits of an investment in customer data and/or marketing technology.
• Overseeing the end-to-end delivery of technology from vendors that include Adobe, Apteco, Tableau and more.

We have clients across many industries including Consumer Electronics, Financial Services, Publishing, Retail, Insurance, Travel and more. Although the majority of these clients are based in and around London, international/national travel will be required from time to time.

The Ideal Candidate

We are primarily interested in bright and articulate self-starters who have experience delivering complex implementation projects in a client-facing environment. As such, we are less interested in your industry experience and more interested in your rounded technical understanding with the communication skills to back this up.

The following traits, skills and experience are essential:

• Strong communication skills, both written and verbal; with a natural ability to articulate ideas, problems and technical solutions in a way that non-technical people can understand.
• Demonstrable experience working in a project-based, client-facing environment.
• Value knowledge and are driven to turn theories into plans.
• Prefer a hands-on approach to gathering user requirements.
• Impatient with inefficiency and incompetence.
• Creative thinker.
• Takes pride in their work.
• Confidence and decisive.

In addition, the following traits, skills and experience are desirable (but not essential):

• A working knowledge of Adobe Campaign and / or Apteco FastStats
• Certified in a formal development/project methodology e.g. PRINCE2, PMBOK, DSDM etc.
• Requirements modelling techniques e.g. UML, use cases, user stories etc.
• Passion for agile development practices.

The Good Bit

A competitive salary linked directly with experience and how quickly you can be utilised within the team.

Every member of staff is automatically enrolled into our profit based company bonus scheme; If TAP is successful, we want to directly share this with the team that makes it happen.

You will be entitled to 23 days holiday each year. We have no rules about when you take your holiday, just work with your colleagues to make some sensible choices. If you need more holiday that’s also fine, just share your available days with you colleagues and make it up to them.

The TAP CXM office is based in Southwark, walking distance from Southwark, Waterloo, Borough and Lambeth North. Working hours are 9:00am until 5:30pm but in truth this will never happen – some days will be long, some days will be short, but all days will be rewarding.

All employees are automatically enrolled into our company pension scheme.

We operate a number of other benefit schemes that include local gym membership, cycle to work, childcare vouchers, online training and a travel card loan scheme. See our Careers page for more information.

We are always looking to add new benefits to our package, if you have an idea about something you want to add, run it by us, the chances are that we’ll add it, as long as it doesn’t wipe out the company bonus pot!