TAP CXM provides marketing consulting, implementation and ongoing support services that help organisations to increase their revenue, improve customer experience and reduce marketing costs. Day to day, we help our clients to exploit customer data and marketing technology through a blend of projects, on-site knowledge transfer and support.
As an implementation-focused business that is experiencing strong growth, successful candidates will have the chance to build a business as well as their own careers working with big-ticket customer data and marketing technologies.
The Business Consultant will play a key role in the delivery of customer data and marketing technology solutions to both new and existing customers. This is a varied role which will involve wearing a variety of hats across multiple client-facing projects, often including parallel assignments in different departments of the same client organisation.
The day to day responsibilities include:
We have clients across many industries including Consumer Electronics, Financial Services, Publishing, Retail, Insurance, Travel and more. Although the majority of these clients are based in and around London, international/national travel will be required from time to time.
We are primarily interested in bright and articulate self-starters who have experience delivering complex implementation projects in a client-facing environment. As such, we are less interested in your industry experience and more interested in your rounded technical understanding with the communication skills to back this up.
The following traits, skills and experience are essential:
In addition, the following traits, skills and experience are desirable (but not essential):
A competitive salary linked directly with experience and how quickly you can be utilised within the team.
Every member of staff is automatically enrolled into our profit based company bonus scheme; If TAP is successful, we want to directly share this with the team that makes it happen.
You will be entitled to 23 days holiday each year. We have no rules about when you take your holiday, just work with your colleagues to make some sensible choices. If you need more holiday that’s also fine, just share your available days with you colleagues and make it up to them.
The TAP CXM office is based in Southwark, walking distance from Southwark, Waterloo, Borough and Lambeth North. Working hours are 9:00am until 5:30pm but in truth this will never happen – some days will be long, some days will be short, but all days will be rewarding.
All employees are automatically enrolled into our company pension scheme.
We operate a number of other benefit schemes that include local gym membership, cycle to work, childcare vouchers, online training and a travel card loan scheme. See our Careers page for more information.
We are always looking to add new benefits to our package, if you have an idea about something you want to add, run it by us, the chances are that we’ll add it, as long as it doesn’t wipe out the company bonus pot!