Account & Partner Manager

TAP CXM provides marketing consulting, implementation and ongoing support services that help organisations to increase their revenue, improve customer experience and reduce marketing costs. Day to day, we help our clients to exploit customer data and marketing technology through a blend of projects, on-site knowledge transfer and support.

Role, Key Duties, and Responsibilities

We are seeking a dynamic and self-motivated individual to join our team as an Account and Partner Manager. This role is a unique opportunity to contribute to both account management and partner management, working closely with our clients and partners.

You will be relied upon to manage the day to day running of client accounts ensuring projects are run effectively, you will also play a crucial role in establishing and nurturing partnerships to drive mutual success. You’ll be liaising with clients and partners on a daily basis so your ability to build relationships is key to the success of the role. The day-to-day responsibilities include;

Account Management

• Be the primary point of contact for assigned clients, building and nurturing strong relationships ensuring that we go the extra mile (or two!).
• Understand clients’ business goals and objectives and work with internal technical teams to deliver these.
• Collaborate with clients to identify opportunities for account growth and upsell additional products or services.
• Run client update meetings, identifying and addressing any project issues or challenges, striving for prompt resolution.
• Ensure that all projects are executed and delivered on schedule, to specification with cost of resource in mind.
• Work closely with delivery teams to ensure that all business requirements, briefs and delivery timescales are realistic, achievable and offer the client the most effective and efficient solution.
• Maintain open and constructive communications and conduct regular review and preview sessions.

Partner Management

• Assist the Business Development Director in developing and maintaining strong relationships with key partners in the MarTech industry.
• Collaborate with cross-functional teams to ensure seamless execution of partner programs and initiatives.
• Work closely with the Business Development Director, Client Services and Marketing teams to drive partner-based lead generation.
• Collaborate with partners to identify joint business opportunities and facilitate the development of new partnerships.
• Act as a liaison between TAP CXM and partner organisations, ensuring clear communication and alignment on goals.
• Assist in the organisation and coordination of partner events and joint marketing activities.
• Provide timely updates to the internal teams on partner activities, successes, and challenges.
• Stay abreast of industry trends, competitor activities, and emerging technologies in the MarTech space.

The Ideal Candidate

The ideal candidate will possess excellent communication skills, demonstrate a proactive and tenacious approach, and build a strong understanding of the software services and Martech industry. We are primarily interested in bright and articulate self-starters who have experience working in a client-facing environment.

The following traits, skills and experience are sought:

• Previous experience in account and/or partner management, client services, or a similar role ideally within the MarTech industry.
• Ability to understand and effectively communicate client and partner needs with internal teams.
• Proactive and self-motivated with a willingness to learn and adapt.
• Familiarity with CRM tools and project management platforms.
• Strong communication skills and the ability to build and maintain relationships with partners and clients.
• Basic understanding of Marketing Technology and its role in digital marketing strategies.
• Negotiation, listening, presentation and time management skills

The Good Bit

In return, we offer all members of the team:

• A competitive salary linked directly with your experience.
• A quarterly profit-based company bonus scheme; If TAP is successful, we want to directly share this with the team that makes it happen.
• Fully funded private healthcare scheme.
• Activity points reward programme and a smart watch to meet those goals.
• 25 days holiday each year, plus bank holidays.
• Holiday buy scheme.
• Company pension scheme.
• We operate a number of other benefit schemes that include cycle to work, childcare vouchers, online training and a travel card loan scheme.
• Hybrid and flexible working.
• Dynamic and inclusive work environment that values creativity, innovation, and teamwork.

Our office is based in Southwark, walking distance from Southwark, Waterloo, Borough and Lambeth North. Working hours are Monday to Friday 9:00am until 5:30pm. We have a hybrid working approach which allows for a 50/50 split between home and office working.