Account Executive (London)
Role and Responsibilities
The Account Executive will be responsible for the day-to-day relationship with our clients and ensuring that we go the extra mile (or two!). You will be relied upon to manage the day to day running of client accounts ensuring projects are run on budget and on time with the highest level of service and quality.
Bringing with you an ability to handle multiple priorities, you will be working alongside the internal technical teams as well as the existing Account Management team with the ability to work autonomously with plenty of initiative. You’ll be liaising with your clients on a daily basis so your ability to build relationships is key to the success of the role.
Day-to-day, this looks like:
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- Running internal and external client update meetings.
- Understanding client requirements and objectives and work with internal technical teams to deliver these.
- Receiving client briefs and look for ways we can suggest new projects or enhancements to existing ones.
- Ensuring that all projects undertaken on behalf of clients are executed and delivered on schedule, to specification with cost of resource in mind.
- Working closely with delivery teams to ensure that all business requirements, briefs and delivery timescales are realistic, achievable and offer the client the most effective and efficient solution.
- Maintaining open and constructive communications and conduct regular review and preview sessions with all relevant client personnel in conjunction with the Senior Account Manager.
- Where required, be accountable for managing client accounts, being the main point of contact and owner of all projects.
- Producing monthly time and budget reporting.
- Accurate production of quotes and time estimates.
What We’re Looking For
We are primarily interested in bright and articulate self-starters who have at least 1-2 years’ experience working in a client-facing environment. As such, we are less interested in your industry experience and more interested in your client management and communication skills.
The following traits, skills and experience are sought:
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- Previous experience working in a client facing role. Experience in account management or marketing technology is preferable but not essential.
- Project management skills
- Ability to communicate client needs with staff
- Talent for influencing client management
- Ability to manage multiple projects and relationships simultaneously
- Negotiation, listening, communication, presentation and time management skills
- Free office gym
- Attention to detail
What’s In It For You?
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- A Competitive, experience-based salary of £30,000 – £35,000
- A quarterly profit-based bonus. When Tap does well, we like to share that directly with the team that makes it happen.
- 25 days holiday each year, plus bank holidays.
- 50/50 Hybrid working (2-3 days a week in the office)
- A dynamic and inclusive work environment that values creativity, innovation, and teamwork.
- A fully funded private healthcare scheme.
- A company pension scheme.
- A smart watch on completion of probation
- An activity points reward programme (vouchers, discounts etc)
- A Holiday buy scheme.
- A Cycle to work scheme
- A Travel card loan scheme
- Training & development budget
- Free office gym
- Healthy snacks delivered weekly
This role is based in our London office (a short walk from Southwark & Waterloo stations). Working hours are Monday to Friday 9:00am until 5:30pm.
We value diversity in identity, experience, and thought, and actively create a culture of inclusivity across our company and the work we do with clients, partners and suppliers. We aim to maintain a positive workplace environment and encourage our employees to bring their best and most authentic selves to work every day.
All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.
