Account Manager (London)

Role and Responsibilities

We’re looking for an Account Manager who’ll be responsible for managing the day-to-day relationships with our clients and ensuring that we go the extra mile (or two). You’ll be relied upon to manage client accounts ensuring projects are run on budget and on time with the highest level of service and quality. You’ll be working alongside the internal technical teams and existing Account Management team, bringing with you an ability to handle multiple priorities, contribute to the team, and work autonomously. You’ll be liaising with your clients on a daily basis so your ability to build relationships is key to the success of the role.

Day-to-day, this looks like:

• • Leading internal and external client update meetings.
  • Understanding client requirements and objectives and working with internal technical teams to deliver these.
  • Receiving client briefs and looking for ways we can suggest new projects or enhancements to existing ones.
  • Ensuring that all projects undertaken on behalf of clients are executed and delivered on schedule, to specification with cost of resource in mind.
  • Working closely with delivery teams to ensure that all business requirements, briefs and delivery timescales are realistic, achievable and offer the client the most effective and efficient solution.
  • Maintaining open and constructive communications and conducting regular review and preview sessions with all relevant client personnel in conjunction with the Senior Account Manager.
  • Where required, be accountable for managing client accounts, being the main point of contact and owner of all associated projects.
  • Production of monthly time and budget reporting.
  • Accurate production of quotes and time estimates.

What We’re Looking For

We are primarily interested in bright and articulate self-starters who have experience working in a client-facing environment. As such, we are less interested in your industry experience and more interested in your client management and communication skills.

Our ideal candidate must be able to demonstrate:

• • Previous Account Management/Executive experience
  • Client-focused CRM solutions experience
  • Project management skills
  • Ability to communicate client needs with staff
  • Talent for influencing client management
  • Ability to manage multiple projects and relationships simultaneously
  • Negotiation, listening, communication, presentation and time management skills

What’s In It For You?

• • Up to £35,000 depending on experience
  • A Competitive, experience-based salary
  • A quarterly profit-based bonus. When Tap does well, we like to share that directly with the team that makes it happen.
  • 25 days holiday each year, plus bank holidays.
  • 50/50 Hybrid working (2-3 days a week in the office)
  • A dynamic and inclusive work environment that values creativity, innovation, and teamwork.
  • A fully funded private healthcare scheme.
  • A company pension scheme.
  • A smart watch on completion of probation
  • An activity points reward programme (vouchers, discounts etc)
  • A Holiday buy scheme.
  • A Cycle to work scheme
  • A Travel card loan scheme
  • Training & development budget
  • Healthy snacks delivered weekly

This role is based in our London office (a short walk from Southwark & Waterloo stations). Working hours are Monday to Friday 9:00am until 5:30pm.

We value diversity in identity, experience, and thought, and actively create a culture of inclusivity across our company and the work we do with clients, partners and suppliers. We aim to maintain a positive workplace environment and encourage our employees to bring their best and most authentic selves to work every day.

All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.